Reviews

prontoplumbing
Eat ham and Ricky came right to me the day I had an issue gave an estimate and put us right on the schedule reguardless of it being a holiday! Then on the day to fix the problems Melvin came right in told me what they were doing for that day and the next since it was a big job. He introduced me to the team working on it everyone one was professional and very knowledgeable with any question I had ! Thank you Pronto for the amazing work!
Janine Smith
5/5
prontoplumbing
I experienced a leak under my kitchen sink and ended up with an inch of water underneath. I contacted Pronto Plumbing and they were willing to schedule a service the following day, but my schedule did not permit. Matt from Pronto arrived at my home a few days later to fix the issue with my sink. He was very professional and was able to repair the pipes underneath my sink that day. I presented to Matt a few other problems I was experiencing in both of my bathrooms, and he returned a few days later to conduct repairs and answer all concerns I had. Pronto Plumbing is professional, prompt, and the price for services is reasonable. Thank you Pronto! And thank you Matt!!
Twiggy Waters
5/5
prontoplumbing
Jarrod, Cody, Ricky, Adam and Tyler were great. Jarrod spent time explaining to me what was wrong and how it could be fixed. He explained in detail what was the best solution for my situation. My home is 35 years old and had cast iron pipes. The pipes were so corroded that they were unable to be taken out of the ground in one piece. Jarrod explained the financing process and options thoroughly. The team that performed the work was Cody, Adam, Ricky and Tyler was the team that performed the repairs. They were professional from arriving early and explaining everything that they did. The project they faced, to me was daunting, but they made it look like ‘another day at the office’ . They were great and I appreciate the work they performed. When I contacted customer service Matthew was very helpful and professional providing me with the information I inquiring about. I highly recommend them and Pronto Plumbing.
Darryl Doleman
5/5
prontoplumbing
My technician, Dan, did a great job! I had just put the house on the market the day before a major clog on the downstairs toilet. Pronto was very responsive and got Dan out the morning after the call. He successfully avoided having to pull the toilet, got it functioning than before and was gone before the next showing. Very pleased with Pronto and Dan. Price was very reasonable for the work done.
David Reese
5/5
prontoplumbing
We had a bathroom sink that I have been fighting with for a month or two. I tried a snake and a plunger several times with no luck at all.
I called Pronto Plumbing today (8-23-23) around 2 pm. I spoke with a lady on the phone and she said someone will be out later today! About an hour later I got a call that a technician will be here in 20 minutes or so!
Daniel, one of their technicians showed up on time. I explained my issue, he took a few pictures, and began his magic! He was here for about an hour and a half and got the clog the first time. Daniel was also courteous and polite while he did his job.
Within three hours of my initial call the drain was flowing again! Being a first time customer it was under $100! Definitely a happy, satisfied customer!
D Comoss
5/5
prontoplumbing
Tom was very professional, helpful and friendly. I felt at ease and comfortable with our conversation and his recommendations for considering a maintenance plan with Pronto. Additionally Tom was on time, and prior to his arrival I received a text with his picture and a small bit of info so I knew who and what to expect.
Sam Benbow
5/5
prontoplumbing
A great experience with Pronto. The were prompt, diagnosed the problem with my gas furnace quickly, and then fixed the problem. Our tech, Tom, was very professional and polite. I appreciate everything that he did for us! I will use this company again.
Donna Fortson
5/5
prontoplumbing
I had other people who was supposed to fix my shower valve. Unfortunately they never came back to do the job. I called Pronto plumbing and made an appointment for the next day They sent Jesse and Mike out for the job. They showed up on time and did a fantastic job. 👏 I would highly recommend Pronto to everyone. …
Denise Rogers
5/5
prontoplumbing
I had a leak in a tiny crawl space for which I got three estimates from local plumbers. I chose pronto because I had used them in the past and was well satisfied with their work. Matt Price did the work for the crawl space and also installed a new toilet for us. There were some issues that needed to be addressed so Matt and Tommy came back and took care of the issues in a professional manner. My wife and I were impressed with Tommy’s knowledge and professionalism and his willingness to make the issues right. The same goes for Matt and we highly recommend Pronto plumbing. I will be telling my friends about the value of pronto plumbing.
bill thompson
5/5
prontoplumbing

We had a great experience with Pronto. The entire team communicated clearly, explaining anything and everything we asked about our plumbing/septic situation. Not only was the entire team including Kevin, Melvin, and Drew, very communicative, they were very friendly and helpful. There was an hiccup a day into the job, on a Saturday, which was the fault of no one, but Kevin rushed over immediately to take a look and fixed the problem. I can’t thank him enough for that level of care.

Our job took an extra day due to a huge rock underground where the new septic tank needed to be placed. After hours and hours of jackhammering, we were left with a huge mound of field stones, some hundreds of pounds. I asked if we could keep a few instead of hauling them all away. Melvin moved a few for me in the backhoe’s bucket to the back of my property and Drew helped me go through some of the rocks to make a pile for saving. They were both so kind and a pleasure to interact with.

We would definitely recommend and will use again, when needed.

Emily Mazzamuto
5/5
prontoplumbing
Very happy with the service I received from Pronto plumbing. We had a leaking shower spigot that I couldn’t shut off. I called Pronto & they had someone at the house within 20 minutes. The technician, Ian, was professional, thorough & friendly. 10/10 would call them again for plumbing issues!
Kimberly Burkepile
5/5
prontoplumbing

Exceptional service! Scheduling was quick and easy. Matt was incredibly knowledgeable and helpful. He arrive right on time and was able to diagnose our issue and fix it in a few hours- including installation of a whole house filtration system. He took the time to explain our options – no pressure sales pitch! Highly recommend!

Kim Siegfried
5/5
prontoplumbing
Tommy was arrived on time and was professional throughout. He was challenged to bring an old hand dug well with a hand pump to life. It now works great! Very happy with the results, the water flows! I highly recommend Pronto Plumbing to others.
Ron Mcfarland
5/5
prontoplumbing

Dan was awesome. He was very informative, told me everything he was doing and didn’t try to push anything I didn’t need. He was also super friendly with my pets and granddaughter. Any problems, we’ll be calling him again!!! Thanks Dan!!

Melissa Tober
5/5
prontoplumbing
Tom and Jon did a great job installing the new gas furnace and air conditioner for us. They were very courteous and explained everything to us. We will definitely use them again! A big thank you to Tom and Jon!
Edward Brinton
5/5
prontoplumbing

Had a deep clog in my kitchen sink and Jared came to the rescue. Pronto was able to get me scheduled the day I called, which was very convenient. Jared was very professional and explained the steps he was taking to fix the situation. Wen done he called back with some tips to prevent this situation occurring again and was very polite and easy to talk to regarding the work that he had done. I would highly recommend Pronto and Jared. I will definitely be calling them again if and when needed.

Mr. Minnich
5/5
prontoplumbing
Jesse from Pronto Plumbing was extremely professional and did a terrific job installing my new state of the art tankless water heater. He throughly explained and answered any questions I had and communicated throughout the entire installation process. I highly recommend Jesse and Pronto Plumbing.
Puebla7
5/5
prontoplumbing

The technicians were great, very thorough. However, I didn’t appreciate the false advertising. The commercial say $93. or its free, but we were told that was only for a septic drain not our kitchen drain once the work was done, cost was over $200. For that reason, I will most likely not use them again.

Tim Berrier
5/5
prontoplumbing
I have been a customer of the company for many years. The technicians are always prompt and courteous. They always tell me and show me what the problem is and provide options. The service performed this time was a pre-winter furnace check-up. The unit is just under two years old, so there was no issue with it.
Wanda Nitterhouse
5/5
prontoplumbing

The company has a great communications program to include texts with photos and names of the tech(s) coming to your home. The prices were reasonable for the repair of a fan issue. The furnace quote was a bit salty but they were not pushy about the sale. The guys kept everything neat an clean, were thorough, and got the jobs done in a timely manner (fan fix and furnace replacement).

Errol Huffman
5/5

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