Kevin Dickey….. Please remember this name because one day he will be the VP or President of Pronto Plumbing.
It was New Years Eve at about 11:38 PM when I went to use my downstairs restroom. I had people over to celebrate what would be 2020 in a matter 22 minuets, so, I passed by my friends to get to my destination and I found what would be my first nightmare of 2020…. A viciously clogged toilet! I was truly devastated. I knew I needed to solve this crisis asap, so I called many plumbing services and ended up on the phone with someone from a random company at 12:00 with the door locked behind me (the random company never called me back). Needless to say, my 2020 didn’t start off with a kiss from my wife. Fast forward a couple of days and that’s when I called Pronto Plumbing for help. They gave me the price for someone to come out and assess my situation and to decide what would be the next steps. The next day I opened my door to Kevin Dickey. He walked down to my basement with me and assessed what would be a dilapidated up flush system (I had a feeling it was just that). He was more than friendly, honest and understanding with my situation. I waited a couple of months to do anything until my wife and I decided it was time to get it fixed. I decided to look no further for quotes because I did some checking on the prices that I was given at my first meeting and they were spot on, so I gave Pronto another call and asked them to please come back out and fix my up flush system. Keven Dickey arrived within the timeframe he (Pronto) was expected and not only did he do an exceptional job, but had a great attitude along with it. My up flush situation was a very unique one. There were other home complications that made this fix a lot more tedious for Kevin to work past. I hope Kevin knows how valued he is at Pronto Plumbing, I mean it. Because of his attitude and pure A+ customer service, I now plan on being a life long customer. This was my first time ever having to call a plumber and Kevin made that experience so easy to deal with. His Attitude and customer service compelled me to write this detailed review. Thank you Pronto and Kevin!
